Policies.

Rush Order Fees

Orders with less than a 3-week notice will incur a rush order fee. This is an additional 25% fee of the order total.

Payment

Orders are not considered confirmed on our calendar until invoices are paid in full. Orders must be paid in full within 72 hours of receiving your invoice. After 72 hours, your order will be cancelled and a new inquiry form must be submitted.

If you have concerns regarding payment, please let us know before invoices are issued. 44 Birch Bakery sends invoices through email. Please ensure hello@44birchbakery.com is not marked as spam.

Confirmed Cookie Orders

A minimum of one dozen cookies is required for custom orders.

After your cookie order has been accepted, 44 Birch Bakery will work with the customer to finalize a custom design. A digital sketch of each cookie design may be shared with the customer, if requested. 44 Birch Bakery strives to work within the approved designs. However, we reserve the creative right to make changes, if needed. Sometimes a digital design does not translate as well onto a cookie. Colors on the cookie design may vary slightly from the actual product. This is due to differences in screen and color settings on digital devices.

Cookie Designs

Customers are welcome to submit inspiration photos to 44 Birch Bakery. We do not use copyrighted images or logos. We will do our best to draw inspiration in the designs. 44 Birch Bakery also respects intellectual property and will not copy the exact design from other cookiers.

Pick-up and Delivery Time

44 Birch Bakery will work with each customer to determine a pick-up or delivery time. Missing your pick-up or delivery time after 15 minutes will result in a forfeit of your order. If you need to reschedule your order to a different date, a 7 day notice is required. If you need to reschedule your delivery time, a 48 hour notice must be given. If you will be more than 15 minute late for your confirmed pick-up/delivery time, please send us a message. If you miss your pick-up time because of inclement weather, please message us for rescheduling. Refunds will not be offered for missed pick-up times due to weather.

Address for pick-up will be provided to customers once orders are confirmed.

Minnesota Cottage Food Laws does not allow shipping. We cannot ship our cookies.

Delivery

44 Birch Bakery is able to accommodate deliveries based on our availability. Delivery is available within a 40-mile radius of Saint Michael, MN. Delivery fees begin at $20 and may go up to $70, depending on distance.

44 Birch Bakery will notify customers if orders cannot be delivered due to inclement weather. We will work with each customer to reschedule a new delivery date and time. Refunds will not be offered for missed deliveries due to weather.

After Receiving Your Order

44 Birch Bakery is not responsible for orders once they have been picked-up by or delivered to the customer. Customers should ensure cookies are safely secured after pick-up.

Social Media

44 Birch Bakery reserves the right to share any photography of cookies on our social media platforms. Customers must provide written notice if they wish to not have their cookies shared on social media.

Cancellation

No refund will be issued if an order is cancelled within 14 days of the delivery/pick-up date.

44 Birch Bakery only issues a full refund if we have not started your order. A 75% refund will be issued if an order is cancelled after an order has been started, but before 14 days of the delivery/pick-up date.

We consider the designing of each cookies set as part of our process. Orders are considered ‘started’ once we have sketched out your custom cookies order. If I am unable to fulfill an order, the customer will be issued a full refund.

Refunds

All sales are final. 44 Birch Bakery does not issue refunds. If you are not completely satisfied with your order, please contact us immediately.